SMART SHOPPER FAQ's
How do I register?
Fill out the form: here to get started. Once you have entered your email address please complete your full profile and you will be ready to SHOP-EARN-SAVE!
Sign up (in-store, using our app or online) & fill out your profile in FULL and we will give you 5,000 points as a thank you for joining! If you have filled out your profile and have NOT received your 5,000 bonus points, please fill out our enquiry form found under the Smart Shopper menu item.
How do I earn points?
Earning points is hassle free! Just shop! For every $1.00 spent on eligible items you will receive 10 points. Items excluded from earning points are gift cards, phone cards, prescriptions, taxes and bottle deposits, tobacco and lottery, alcohol, and customer service. There are also oppotunities to earn bonus offers, check your email weekly for new opportunities to earn.
How can I redeem points?
Collection of a MINIMUM of 10,000 points is required to redeem. Once you have accumulated 10,000 you have earned your first reward - congratulations! Your points will automatically be turned into $10.00 in Smart Shopper Rewards. You can redeem in-store on any eligible item or you can continue to save your rewards and use them when you're ready. If you're saving your rewards, further rewards are earned in increments of 5,000 points after you have reached the 10,000 point mark ($10, $15, $20, etc...).
I am missing points.
If you are missing points from a transaction, bonus points, or profile enrolment points, please fill in our enquiry form here.
Do Smart Shopper points expire?
No, Smart Shopper points do not expire. However, after a period of 12 months of no activity your Smart Shopper account will go into inactive status.
Will I receive personalized offers based on my purchases?
Yes! Watch your email weekly for extra offers and added opportunities to earn.
How do I receive a key fob?
Requesting a key fob is easy. Just fill out the form here (scroll down the page to the form on the right-hand side) and make sure you select "Request Key Fob" from the options under "What can we help you with". Then, fill in your information and we will send your key fob directly to the address you signed up with!
I am receiving an error message when I sign up.
We apologize you have received an error message on our website. Please fill out the form on the right and let us know what page you received an error code and we will resolve the issue as soon as possible